We list below the most common FrontPage issues raised.

Problem:
My FrontPage search form no longer works

Solution:
Open your live web site from within FrontPage and choose from the menu bar TOOLS, RECALCULATE HYPERLINKS.  This should sort the problem out.  If not contact support.

Problem:
I've uploaded my website using FTP but now my FrontPage forms don't work

Solution:
You should always upload a FrontPage created site using FrontPage.
This allows the server extensions to synchronize and "become aware" of your FrontPage forms and components.

Problem:
I was uploading my web site using FrontPage and I had a message on my screen saying that the "Server had unexpectedly closed the connection" Why has your server done this !

Solution:
This message is a bit misleading.  What it actually translates to is that there was a break in communication between the server and you which has meant that the transfer has been aborted.  This break can only be momentary and may be due to a brief loss in connection at any point between you and us - it does not mean that the server cut you off.

Try uploading again - if the problem persists try at a later time or using a different ISP (if you have one).
If you cannot do so after trying this then contact support.

Problem:
I'm creating a form on my PC using FrontPage.  I want this form to send mail to me when someone fills it in, but when I save the form I get a warning saying that my computer isn't configured to send mail - why is this?

Solution:
This is normal.  The FrontPage extensions installed on our web servers are configured to allow mail to be sent from forms, but your computers are not.  When you publish the form to our web servers they will work - you should choose to ignore this message by clicking the appropriate button in the warning message.

Problem:
I have uploaded ASP scripts to my account but it doesn't show correctly when I query it with my browser.

Solution:
Our server is a UNIX server. ASP scripts only work on Microsoft Web Server (IIS).
ASP scripts are not compatible on UNIX like servers.

Problem:
Server times out when publishing large sites.

Solution:
This difficulty arises when the uploading link times out in the process of copying the web to our server. The only suggestion Microsoft has offered so far is to break the main web into a group of sub webs on your PC, then upload these individually.
If this problem persists for you, please contact support.

Problem:
I'm using a proxy and FrontPage repeatedly prompts for username and password.

Solution:
To solve this problem, you must create a registry key to add the manual proxy configuration option to FrontPage 2000.

Problem:
How do I back up my live web site to my computer?

Solution:
You can publish your web to a folder on your hard drive.
For example, you can make a backup copy of your entire web by publishing it to a new disk-based location, such as C:\Backup. Publishing a web rather than just copying files ensures that all necessary files are saved and in the correct structure.

1. On the File menu, click Open Web.
2. Enter the full URL of your site & press OK.
3. Enter your user-id and password, press OK.
4. Once your web site has loaded, pull down the File menu again. Click Publish.
5. Enter the destination on your hard drive, for example c:\backup
6. Your web site will be published to your hard drive.

Problem:
My forms, counters, themes, or buttons don't work.

Solution:
Sometimes after publishing your site, FrontPage features called web-bots (forms, counters, navigation bars, etc.) fail to work and cause the server to time out during publishing. To fix a broken web bot, open your web directly on the server as follows:

1. In FrontPage, click File > Open Front Page Web.
2. Click More Webs.
3. Enter your domain name and click on List Webs.
4. Double click on the web you are working on. (Usually <Root Web>.)
5. Enter your user id and password.
6. You can now edit your site just as you do when it is on your local hard drive. Open the page with the broken bot(s). If you are not sure which web bot has failed (forms, counters, etc.) and is causing the time out error, you may need to do this for every page that has a bot.
7. Remove the components from your web page and re-add them.
8. Note: FrontPage 97, 98, 2000, and 2002 themes are not compatible with each other.

My forms still aren't working.

Make sure your web site domain name (your_company.com) is used in the form. In the HTML view of FrontPage:

• Change:S-Email-Address="yourname@aol.com"
• To:S-Email-Address="sales@your_company.com"

Your form will work, and we can forward sales@your_company.com to any address you like.

Problem:
How do you make FrontPage Netscape compatible?

1. In FrontPage, click Tools > Page Options > Compatibility.
2. For Browsers, click Both Internet Explorer and Navigator.
3. Uncheck "Enabled with FrontPage Server Extensions"
4. For compatibility with Netscape 4, uncheck all boxes.
5. For compatibility with Netscape 6 & 7, leave the CSS boxes checked. screenshot

If there is an issue you think we should include here let us know - send your request to Destiny Reef Support